Lending Operations Manager

The Lending Operations Manager manages a team of Loan Processor/Closers and Underwriters. Responsible for the application to post-close process of the homeownership loan program as well as overseeing the loan processing/closing/underwriting team to ensure efficient workflow and adherence to established procedures and timelines. This role works cross-departmentally, preparing for pre-closing preparations and providing technical support during the loan closing. The position will build and maintain strong partnerships with program staff and third-party lenders to implement efficient processes leading to compliant, timely and successful residential mortgage closings within the homeownership/home repair program. This position will also contribute to the improvement of loan processes and staff development related to residential mortgages and the homeowner program services within the Family Services department. The position reports to the Director of Program Operations.