Lessons Sales Advisor
Location: Hybrid, on-site
Employment Type: Full-Time
Pay: $16-$17/hr
The Lesson Advisor is empowered and responsible for managing all facets of the Lessons customer experience and is responsible for establishing, servicing, and maintaining a student base in an Omni channel environment. He/she is the "face" of the Lessons business and is expected to provide our Customers with the best sign-up and purchase experiences possible.
Please note that this role follows a hybrid work schedule, with on-site attendance required Tuesday through Thursday and remote work available on Mondays and Fridays. The scheduled working hours are 12:00 PM–9:00 PM, and candidates must also be available to work one weekend day (Saturday or Sunday) each week.
RESPONSIBILITIES/DUTIES
- Execute student acquisition strategies that drive sales and promotional programs necessary for business growth
- Provide a best in class program and customer service experience that aligns with the business vision and strategy
- Adhere to program quality standards in all interactions
- Meet performance and sales goals set by management
- Stay current on program and product changes
- Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
- Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers
- Effectively communicate the program and company's value proposition
- Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing
- Additional duties as assigned.