Lettings Manager

Lettings Manager

Company Overview:

Clearview Recruitment are delighted to be working with our client, a fast growing, nationwide student lettings agency, who are looking to recruit a Lettings Manager to join their expanding team. Our client specialises in student accommodation and is committed to delivering exceptional service to both landlords and tenants, with a strong focus on professional development, progression and maintaining high standards.

Role Overview:

As Lettings Manager, you will oversee the day-to-day lettings operations, supporting the Branch Manager in leading the team, driving performance and ensuring an excellent customer experience.

This is a fantastic opportunity to join an ambitious and growing business offering a competitive commission structure, excellent career progression, additional holiday entitlement and funded professional qualifications.

Key Responsibilities:

• Oversee the day-to-day lettings operations, ensuring a smooth process from enquiry through to completion.
• Build and maintain strong relationships with landlords, tenants and contractors.
• Manage enquiries, applicant registrations, property advertising, viewings and offer negotiations.
• Ensure excellent customer service across telephone, email, live chat and WhatsApp.
• Monitor team performance, manage KPIs and provide weekly reports to the Branch Manager.
• Support the recruitment, training and management of the lettings team.
• Oversee diary management and coordinate daily lettings activities.
• Maintain compliance with lettings legislation, including Right to Rent checks and HMO licensing requirements.
• Advise landlords on lettings regulations and local rental market conditions.
• Identify new business opportunities through networking and proactive engagement.
• Coordinate marketing activities and events alongside the Marketing Manager.

Skills and Qualifications:

• Previous experience within residential or student lettings is preferred.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and customer service skills.
• Confident managing team performance and working towards targets.
• Good understanding of lettings legislation and compliance requirements.
• Self-motivated, proactive and comfortable working independently.
• Flexible and adaptable approach to work.
• Full UK driving licence required, with access to a personal vehicle preferred.

Package and Benefits:

• Salary From £30,000 per annum, depending on experience, plus commission and bonus scheme.
• Working hours: Monday to Friday, 9:00am – 5:30pm, plus 26 Saturdays per year, 10:00am – 3:00pm.
• Paid birthday leave and Christmas Eve off when it falls on a weekday.
• Time Off in Lieu
• Enhanced maternity and paternity leave.
• Other employee benefits
• Funded professional courses and qualifications.
• Regular company social events!