Level 1/2 IT Support Technician - Perth

Your new company

This well-established MSP specialises in delivering IT solutions and support services to organisations nationally. With a highly experienced technical team and a strong focus on customer service, they provide end-to-end support to clients across Australia. You will be joining a collaborative and supportive business that values professional development, flexibility, and work-life balance.


Your new role

In this exciting new role, you will be:

• Providing L1 and L2 support across a variety of client environments.
• Managing and resolving service desk tickets in a timely manner.
• Troubleshooting Microsoft 365, Active Directory, Entra ID, Windows Desktop, networking, hardware, and software issues.
• Delivering exceptional customer service via phone, remote support, and on-site visits.
• Supporting device deployments, installations, and system upgrades.
• Maintaining accurate documentation and ticket updates.
• Collaborating with a team of technical specialists to deliver high-quality support outcomes.

What you'll need to succeed

To be successful in your application, you will need:

• Previous experience in a service desk, or MSP (preferred) environment.
• Strong troubleshooting skills across Microsoft technologies and end-user environments.
• Experience supporting M365, and Windows operating systems.
• Knowledge of Active Directory and Entra ID / Azure AD.
• Excellent communication and customer service skills.
• Strong organisational skills and the ability to work autonomously.
• A current driver's licence and access to a reliable vehicle.
• A suitable home office environment for remote work.

What you'll get in return

You'll join a growing specialist MSP that offers a high level of flexibility and autonomy, allowing you to work predominantly from home while maintaining valuable face-to-face client interaction. You'll receive an attractive salary package, with a fortnightly RDO, and exposure to a broad range of technologies. This is an excellent opportunity to further develop your technical capabilities within a supportive team environment. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to sally.beautyman@hays.com.au.