Level 1/2 Service Desk - 6m Fixed Term Contract

• Enterprise environment working with an engaged, social team
• Level 1-2 support with a technology/infrastructure focus
• Great team, solid processes, modern tools

This is an excellent opportunity for a newly experienced (or graduate) Service Desk specialist, with strong customer service skills, looking to establish themselves in a Service Desk role. Provide Level 1 & 2 support within a team, in a complex enterprise environment

What our client can offer:
This role will offer a large variety of work as it sits within a complex business environment made up of many and varied systems and technologies. This role sits within an organisation that is known for employing high calibre staff, so if you want to work with colleagues who value each other's opinions, this could well be the place for you!

What would I be doing?
You'll be the first line of support for users, working in a close knit team, ensuring internal customers are getting the highest level of customer service. You will be working with a range of formal tools and processes and will have the support of more experienced team members.

There is significant scope to grow your skills on this contract.

What you will do:

• Play a very key role in a large and diverse enterprise environment
• Receive, log/document and resolve or escalate requests for support from a range of internal users
• Resolve issues at first point of contact where possible, with customer service being your highest priority
• Work with Level 2 and 3 teams to ensure complex requests are resolved in a timely manner

Skills and experience we are looking for:

• Outstanding communication skills - customer service will definitely be your passion
• Must have at least 1 year experience in a customer service environment
• Qualification or experience supporting technology and infrastructure
• The ability to work well in a corporate team environment
• Positive, results base focus

Please note, a cover letter outlining your skills, experience and interest MUST be attached to your application.

Additionally, we are only able to consider candidates currently residing in Christchurch with the ability to present in person for interview, and holding full working rights.

What to do next:

• Apply using the Apply button on this page

About Sourced:
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT and Technology sector.

Jobseekers come back to us time after time as we look out for them and provide sound, unbiased guidance throughout their careers. Our clients keep coming back because we do what we say we’ll do, working to genuinely understand their business, their culture and their unique dynamic. Keep up to date with all that is happening in your local IT and Technology market by registering with us now at www.sourced.nz