Level 1 Desktop Support Technician
Summary
A Level 1 Desktop Support Technician providing deskside IT support at K-12 school buildings for CCS's clients: responding to, updating, and closing tickets; troubleshooting and reimaging Windows workstations and Chromebooks; and installing peripherals like printers and interactive boards.
We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
CCS is looking for a motivated technical professional to join our team as a Level 1 Desktop Support Technician! The technician is primarily responsible for quick response to deskside support tickets, addressing administration's needs. The technician will collaborate with fellow district IT staff members, Custom team members and third-party vendors.
Salary: $38,000 - $42,000
What You'll Do:
- Actively address tickets in the system, update, and close tickets
- Support the staff and educational needs of a school building(s)
- Prioritize daily activities including tickets and administrative requests
- Support Windows workstations and Chromebooks
- Troubleshoot laptops and desktops, optimize, reimage, or update ticket for repair
- Install and troubleshoot peripherals like printers, scanners and interactive boards in an enterprise environment
- Perform other job-related duties as assigned
What You Bring:
- K-12 experience desired
- A+ certification, industry recognized support certification
- 1-2 years’ experience in hardware and software support
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Excellent knowledge and troubleshooting skills including currently supported Windows OS, networking, wired and Wi-Fi installation and troubleshooting
- Chromebooks and PC imaging
- Knowledge of Windows & Chromebook troubleshooting and repair
- Google Workspace
- Working knowledge of Microsoft Active Directory, print queues, file shares
#IND
CCS Offers:
- Competitive salaries
- Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
Skills
As published by greenhouse · 11 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (4)
- Preferred First Name optional
- LinkedIn Profile optional
- Website optional
- What is your desired salary?
Pick from a list (7)
- Are you authorized to work in the United States for any employer?
- Have you applied to CCS in the past?
- Have you ever been employed by CCS?
- What is your current employment status?
- Are you subject to any non-compete, non-solicitation, or confidentiality agreements with your current or former employers that would impact your employment at CCS?
- Do you have a valid drivers license and access to a reliable vehicle?
- I understand that this application is only valid for the position applied for at present and that the Company is not obligated to retain or consider this application for future openings. I understand that the Company may conduct an investigation of all statements contained in this application and my suitability for employment with the Company. I also understand that the Company may require that I submit to and pass a drug/alcohol test as condition of employment, and I hereby consent to the same. I UNDERSTAND THAT ANY FALSIFICATION, MISREPRESENTATION OR OMISSION BY ME PERTAINING TO THIS APPLICATION OR ANY RELATED DOCUMENT WILL RESULT IN IMMEDIATE TERMINATION FROM EMPLOYMENT OR REMOVAL OF MY APPLICATION FROM CONSIDERATION. I authorize the Company to secure information concerning my suitability for employment with the Company from all references, former employers, education institutions, public agencies and/or licensing authorities, and for those parties to provide such information to the Company. I hereby waive and release any and all claims I have or may have against any person or entity arising from any request for or gathering or disclosure of such information. I UNDERSTAND THAT IF I AM EMPLOYED BY THE COMPANY, MY EMPLOYMENT CAN BE TERMINATED, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE, AT ANY TIME FOR ANY LAWFUL REASON AT THE OPTION OF THE COMPANY OR MYSELF. I also acknowledge and understand that this employment application is not, nor is it intended to be, a contract of employment, and that no manager, supervisor or representative of the Company, other than the President of the Company, has authority to enter into any agreement for employment for any specific period of time, or to make any agreement contrary to the foregoing. BY SELECTING YES, THIS CERTIFIES THAT I HAVE READ AND UNDERSTAND THE FOREGOING AND TO THE BEST OF MY KNOWLEDGE AND BELIEF, THE INFORMATION ON THIS FORM IS TRUE AND CORRECT. BY SELECTING YES, THIS ALSO CERTIFIES THAT I AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN THIS APPLICATION.