Level 1 Helpdesk Technician

Your new company

A leading National Managed Service Provider based in Adelaide requires a Level 1/2 Helpdesk Technician for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.


Your new role

In this exciting new role, you will be:

• Providing 1st & 2nd level IT support both remote and onsite a broad client-base.
• Maintaining relationships with clients.
• Performing account administration with Active Directory, Exchange and bespoke applications.
• Ensuring technical issues are resolved within SLA's in a calm and polite manner.
• Troubleshooting technical issues in a high-volume ticketing environment.

What you'll need to succeed

To be successful in your application, you will need:

• Prior experience providing level 1 IT support.
• Demonstrated knowledge of Windows OS, Active Directory, Exchange and Office 365 administration.
• Experience with Autotask and ConnectWise is highly advantageous.
• A tertiary education in Information Technology as well as Microsoft, Cisco and Fortinet certifications are beneficial.
• Proven experience working within a Managed Service Provider or Consultancy.
• Current driver's license and access to a car.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.