Level 1 IT Help Desk

Position Overview We are seeking a customer-focused Help Desk Technician to provide first-level technical support for end users in a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, and access-related issues, ensuring timely ticket resolution, and delivering an excellent customer experience. The ideal candidate has experience supporting Microsoft technologies, managing tickets within an ITSM platform, and following established support procedure…