Level 1 IT Support

Salary: £39,000 - 76,000 per year

• Strong understanding of computer networking principles including LAN, TCP/IP protocols, DNS, VPNs, and firewalls
• Proficiency in desktop support for Windows (including Windows 10/11), macOS, and Linux operating systems
• Experience with Microsoft Office suite applications and troubleshooting related software issues
• Familiarity with Active Directory management and basic server administration tasks on Microsoft Windows Server platforms
• Knowledge of IT support tools such as SCCM, ServiceNow, Jira, and BMC Remedy for incident tracking and asset management
• Ability to diagnose hardware problems related to computers and peripherals such as printers or monitors
• Excellent communication skills with a customer service-oriented mindset to assist users effectively and professionally
• Analysis skills to identify root causes of technical issues quickly and accurately
• IT support experience: 1 year preferred
• English fluently preferred

• Provide frontline technical support to end-users via help desk tickets, phone calls, and chat, addressing issues related to hardware, software, and network connectivity
• Troubleshoot desktop support problems across Windows and macOS operating systems, including software troubleshooting and hardware diagnostics
• Assist with network-related issues involving computer networking concepts such as LAN, VPN, DNS, TCP/IP, and firewall configurations
• Support Active Directory management tasks like user account creation, password resets, and permission adjustments
• Utilize tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy to document incidents and track resolution progress
• Collaborate with team members to escalate complex issues involving Microsoft Windows Server environments or Linux systems when necessary
• Maintain detailed records of support requests and resolutions to ensure efficient follow-up and continuous improvement

• Active Directory
• Firewall
• Hardware
• Support
• JIRA
• LAN
• Linux
• macOS
• Network
• ServiceNow
• TCP/IP
• VPN
• Windows

More:

We are a dynamic IT support team offering a Level 1 IT Support specialist role where your enthusiasm and technical expertise will help deliver exceptional user experiences. You will be the first point of contact for resolving a wide range of technical issues and supporting smooth operations across our organization. This paid position offers an opportunity to develop foundational IT skills in a vibrant, tech-driven environment. The role is under a zero-hour contract scheme with expected hours of 1.0 to 20.0 per week. We offer flexitime and a hybrid remote work location in Harrow.

last updated 38 week of 2026