Level 1 Onsite Support
Salary: $60,000 – $70,000 per year
About the Company
A well-established Managed Services Provider with over a decade of experience supporting corporate and education clients across Melbourne. They've built a loyal customer base through consistent, high-quality service — and they're growing.
The Opportunity
An onsite IT Support Officer role covering schools across Melbourne's North Western Suburbs. You'll be the friendly, capable face of IT for students and staff — keeping devices, systems and classroom tech running so teachers can focus on teaching.
What's on Offer
A stable, full-time role with a genuine path into broader MSP positions
Onsite parking at every school — no city commute, no client-site scrambling
Hands-on mentoring from an experienced IT team
A workplace that notices initiative and rewards it
About You
This role suits someone early in their IT career with solid fundamentals and a genuine interest in helping people. You'll bring:
At least 1 year of IT support experience (helpdesk, field support, or similar)
Good working knowledge of Windows 10/11 and Microsoft 365
Basic hardware troubleshooting skills — desktops, laptops, printers, and mobile devices
Strong communication skills and the ability to work independently
A proactive attitude and willingness to learn
Valid driver's licence and reliable vehicle
Completed or currently completing a Certificate III or IV in IT (or equivalent)
Current Working with Children Check (or willingness to obtain) and Police Check
Bonus Points For:
Experience in a school or education environment
Basic networking and wireless knowledge
Familiarity with helpdesk or ticketing systems
Key Responsibilities
Deliver Level 1 support for hardware, software, and network issues
Respond to helpdesk tickets and walk-up requests
Set up and maintain student and staff devices
Support AV systems (projectors, Vivi, classroom tech)
Manage user accounts — password resets, access issues
Perform routine maintenance, updates, and accurate documentation
Assist with IT inventory and escalate complex issues when needed
Support during exams and school events
Eligibility
Applicants must be Australian Citizens or Permanent Residents — we're unable to consider temporary visa holders for this role.
Apply Now
If you enjoy solving problems and helping people, this is a great next step. Send through your resume — we look forward to talking with you.