Level 1 Service Desk Analyst
Summary
Level 1 service desk engineer at a managed services provider in South Melbourne (hybrid, 3 days in office), providing first-line IT support to clients across healthcare, research, education and construction. Day to day involves troubleshooting Microsoft/Intune environments, managing tickets, monitoring cybersecurity alerts, and occasional onsite and on-call work using ConnectWise, IT Glue and Kase