Level 1 Technical Support Technician
- Serve as the on-site point of contact for end users, addressing inquiries, incidents, and requests.
- Provide user support in person, via MS Teams, email, and remote control tools.
- Periodically review basic office services: meeting rooms, WiFi, email, internet access, printing/scanning, and technology asset inventory.
- Attend to, resolve, and document requests escalated according to the scope of the service.
- Document and close cases and tasks in the incident management platform.
- Escalate technology incidents in a timely manner to the appropriate resolution groups.
- Follow up on user requests in a timely manner.
- Provide technical support and maintenance for end-user hardware and software.
- Handle IMAC support (installations, moves, additions, and changes of hardware and software).
- Assist during meetings and corporate events.
- Manage inventory, assets, and service configurations.
Location: Remote - Paraguay
Skills required for this job:
- Help desk support
- Microsoft 365
- Technical support