Level 1 Technical Support Technician
Provide Level 1 technical support to end users at the client’s corporate office.
Serve as the on-site point of contact for user inquiries, incidents, and service requests.
Provide remote assistance through MS Teams, email, and remote-control tools when required.
Troubleshoot basic hardware, software, Windows, connectivity, WiFi, email, internet access, printing, and scanning issues.
Document, update, and close cases and tasks in the incident management platform.
Escalate technology incidents to the appropriate resolution groups and follow up on open requests.
Provide technical support and maintenance for end-user hardware and software.
Support hardware and software installations, configurations, moves, additions, and changes (IMAC).
Manage technology asset inventory and service configurations.
Provide technical assistance during meetings and corporate events.
Perform periodic reviews of basic office technology services and end-user equipment.
Location: 1 Belmont Road, Kingston, Jamaica
Skills required for this job:
- Help desk support
- Incident management
- Inventory management
- Networking
- Ofimática
- Remote support
- Technical support
- Troubleshooting
- Windows