Level 2 & 3 - Support and Project work (100% WFH Role)

• Position in a well established Managed Service Provider

• Fun, fast paced team environment

• Support & project work

• 100% WFH Role with occasional onsite client work in Brisbane

• Must be based in Brisbane

Total Computer Technology has been operating for over 29 years and is considered a leader in providing managed services.

We have 5 offices in Sydney, Melbourne and regional VIC. Our clients are located throughout Australia and New Zealand, across all major industries. We are currently looking for a Level 2 / Level 3 Support and Project Engineer to join our team remotely.

** There will be some occasional onsite work in Brisbane * *

What You’ll Be Doing:

• Providing advanced Level 2 + 3 technical support, troubleshooting complex IT issues.

• Managing and administering Microsoft 365 environments.

• Project work – implementing Microsoft 365, Server & Network Infrastructure

• Acting as a technical escalation point and mentoring junior team members.

• Helping to enhance our customers' overall IT experience by providing excellent, timely customer service

What We’re Looking For:

• 3 years of proven Level 2 + 3 IT support experience within an MSP environment.

• Strong expertise in Microsoft 365, Azure AD, MFA, Intune, and related technologies.

• Windows Stack – Implementing and administering server operating systems, Active Directory, and Remote Desktop.

• Excellent problem-solving skills and the ability to manage complex issues autonomously.

• Exceptional communication skills and a positive attitude.

• Ability to Take 100% ownership of everything you do and ensure its accurate and timely completion.

• Report writing and documentation skills

• A genuine eagerness to learn and grow professionally.

Driver’s license is required.

Great career opportunities with plenty of scope for progression.

PS: We're only accepting applications on seek. Please don't call us. No Agencies thanks.