Level 2 IT Support Engineer | Desktop Support

Are you an experienced Level 2 IT Support or Desktop Support professional who enjoys working directly with users and solving technical problems?

We’re looking for a hands-on Level 2 IT Support Engineer to provide onsite and remote technical support across a large, multi-site environment. Based in North Ryde, you’ll support users with desktop, hardware, software and connectivity issues, while also travelling to other Sydney sites when face-to-face technical support is required. This is a full-time permanent role suited to someone who enjoys troubleshooting, takes ownership of issues and provides a great customer experience.

What you’ll be doing

• Providing Level 2 onsite and remote IT support to end users
• Troubleshooting and resolving desktop, hardware, software and peripheral issues
• Supporting Windows Desktop and Windows Server environments
• Troubleshooting basic network and TCP/IP connectivity issues
• Installing, configuring and maintaining hardware, software and network-connected devices
• Responding to and resolving incidents and service requests through the ITSM platform
• Assisting with technologies including DNS, DHCP, Exchange, VMware, file and print services, application servers and backup services
• Supporting site upgrades, technology deployments and other IT projects
• Working with internal technical teams when issues require escalation or specialist support
• Participating in the after-hours on-call roster

What we’re looking for

You’ll be a customer-focused IT support professional who enjoys solving problems and is comfortable working independently as well as part of a broader technical team.

You’ll bring:

• Experience in Level 2 IT Support, Desktop Support or a similar technical support role
• Strong troubleshooting skills across PCs, hardware, software and peripherals
• Experience supporting Windows Desktop and Windows Server
• Hands-on experience with Active Directory
• Understanding of basic networking and TCP/IP troubleshooting
• Strong communication and customer service skills
• Good time management and the ability to manage competing priorities
• The ability to work independently across multiple sites
• A current driver’s licence and ability to travel between Sydney sites
• A Bachelor’s degree in Information Technology or equivalent relevant industry experience

Why consider this opportunity?

If you’re looking for more variety than a traditional position, this role gives you the opportunity to work directly with users and provide hands-on technical support across multiple locations. You’ll troubleshoot a broad range of issues and have the opportunity to contribute to site upgrades, technology deployments and continuous improvement initiatives.

Apply now to find out more.