Level 2 IT Support Engineer

Salary: $75K –$90K + super (depending on experience)

Level 2 IT Support Engineer (MSP | Hybrid | Northern Beaches)

Join a supportive MSP environment with real career progression into systems and project work—without unrealistic expectations or burnout.

This role blends service desk and onsite support across a diverse client base, working in modern Microsoft centric environments. It’s ideal for an engineer who enjoys hands on troubleshooting and wants a clear pathway toward more advanced systems or project work, without being overloaded or under supported.

You’ll work independently within scope, with structured escalation and support from senior engineers when required.

Key Responsibilities

• Deliver Level 2 technical support (remote and onsite)

• Troubleshoot hardware, software, and network connectivity issues

• Diagnose LAN, WLAN, and VPN related issues, including connectivity, performance, and access faults

• Deploy and support desktops, laptops, and mobile devices

• Administer Microsoft 365 (users, mail, Teams, SharePoint)

• Support Azure environments at an operational level

• Assist with server and network troubleshooting under guidance

• Escalate complex or infrastructure level issues appropriately

• Maintain clear ticket updates and documentation

• Participate in service desk and onsite rotations as required

Project Exposure

• Assist with customer projects (migrations, upgrades, rollouts)

• Work alongside senior engineers on cloud and infrastructure initiatives

• Build systems, networking, and project skills over time in a supported environment

What We’re Looking For

Required

• 4–6 years’ experience in a Level 2 or similar IT support role

• MSP or multiclient environment experience (highly regarded)

• Experience with:

  • Microsoft 365 administration

  • Active Directory, DNS, DHCP, Group Policy

  • Solid network fault diagnosis skills (switching, WiFi, VLAN awareness, VPN connectivity)

• Experience with ticketing and RMM tools

• Able to support a mixed workload and self-prioritise effectively

• Strong communication and customer service skills

• Australian working rights and a valid driver’s licence

Preferred

• Lives within reasonable commuting distance of the Frenchs Forest office

• Exposure to Azure, virtualisation (HyperV / VMware), or backup solutions

• Microsoft, Azure, or AWS certifications

• macOS and/or Linux exposure

• Interest in progressing toward systems or project roles

What This Role Is Not

• Not responsible for network or solution architecture design

• No unrealistic onsite/service desk split targets

What’s On Offer

• Hybrid working environment

• Exposure to varied clients and technologies

• Strong senior engineering mentoring

• Working with Automation products

• Training and certification opportunities

• Working with friendly customers

• Clear career progression pathways

• Supportive, professional team culture

If you’re a strong Level 2 engineer with solid troubleshooting and network diagnosis skills, and you’re located near the Northern Beaches, we’d love to hear from you.