Level 2 IT Support Officer
Your new company
This well-established national organisation is a leader within its industry, delivering critical technology services across Australia. With a strong focus on innovation, security, and customer experience, they offer a collaborative environment where technology professionals can develop their skills while contributing to large-scale enterprise operations.
Your new role
In this exciting new role, you will be:
- Providing L2 technical support for complex incidents and service requests escalated from L1 support.
- Acting as a technical escalation point, providing guidance and mentoring to junior team members.
- Troubleshooting and resolving issues across M365, Entra ID, Active Directory, Intune, Windows, and enterprise applications.
- Managing identity and access management activities, including user provisioning and authentication troubleshooting.
- Performing root-cause analysis and implementing long-term solutions to recurring issues.
- Contributing to automation initiatives and continuous service improvement activities.
- Supporting change initiatives, platform upgrades, and technology refresh projects.
What you'll need to succeed
To be successful in your application, you will need:
- Previous experience supporting enterprise IT environments in a L2 support capacity.
- Strong experience administering M365, Entra ID, and Active Directory.
- Experience supporting Intune, Windows 10/11, and endpoint management platforms.
- Strong troubleshooting skills across Microsoft technologies, networking fundamentals, and identity services.
- Excellent communication and stakeholder engagement skills.
- The ability to work effectively within a collaborative team environment while managing competing priorities.
What you'll get in return
You'll join a supportive national technology team within a large enterprise environment, gaining exposure to modern workplace technologies and large-scale IT operations. Working in a collaborative team, you'll benefit from a hybrid working arrangement, strong career development opportunities, and the chance to contribute to ongoing technology improvements.
What you need to do now