Level 2 IT Support Technician
About the Role:
Join a team where ownership, integrity, and growth aren’t just words — they’re how we do IT.
At Imagine Now IT, we empower clients, grow our people, and deliver with purpose. This is a place where learning never stops, results matter, and your voice makes a real impact.
We’re looking for a skilled and motivated Senior Level 2 IT Helpdesk Technician who is looking to progress their career with great opportunities for growth and advancement, providing hands-on technical support across a dynamic client base. Please note that this is NOT a remote role. The role will initially be casual/part time with view to full time work for the right candidate.
Imagine Now IT is seeking an experienced and driven Level 2 IT Helpdesk Technician within our fast-paced, dynamic IT support team.
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Key Responsibilities:
Technical Expertise:
• Resolution of Level 2 technical issues across desktops, networks, cloud environments, and business applications.
• Collaborate with Level 3 engineers for deeper system issues and project deployments.
Reporting and Documentation:
• Maintain detailed, accurate documentation of support activities and resolutions.
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What We’re Looking For:
• Cert 4/Diploma in Information Technology, Computer Science, or a related discipline.
• Certifications: MS365/Teams administration (essential); additional certifications (Azure, ITIL) highly regarded.
• Experience: 3–5 years in IT.
• Strong technical skills across Microsoft ecosystems, networking, hardware, and cloud services.
• Experience using ITSM platforms and working in SLA-driven environments.
• Exposure to VoIP systems such as 3CX is a bonus (training available).
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Skills and Attributes:
• A proven reliable team member with a hunger to learn.
• Analytical with good decision-making abilities.
• Exceptional communication and client service focus.
• Ability to remain calm and decisive under pressure.
• Passionate about delivering quality outcomes and constantly looking for improvement opportunities.
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Why Join Imagine Now IT?
At Imagine Now IT, we don’t just fix problems — we empower people and businesses through smart, secure, and future-ready technology solutions. Located in the heart of Maitland, we’re a passionate team driven by innovation, integrity, and the desire to make tech support genuinely human.
Here’s why our team loves working here:
Growth-Focused Culture
We’re big on professional development. Whether it’s technical certifications, leadership pathways, or hands-on project experience, we invest in your growth so you can thrive.
Supportive Team Vibe
You’re never just a number here. Our collaborative environment means everyone has a voice, and support is always a tap on the shoulder (or a Teams call) away.
Work That Matters
We support businesses of all sizes — from local legends to enterprise clients — and every day brings new challenges and opportunities to make a real impact. Cutting-Edge Tech
From cloud-first solutions to cybersecurity excellence, we stay at the forefront of technology so you can too.
Values-Driven
We believe in doing IT the right way — with honesty, care, and commitment. Our clients trust us because we deliver more than service — we deliver peace of mind.
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Our Values – What We Stand For
At Imagine Now IT, our core values shape everything we do — from the way we support clients to how we grow our team. When you join us, you’re not just taking a job — you’re stepping into a culture built on:
• Ownership & Initiative – Move forward, give your best effort, and learn from mistakes.
• Inspiring Confidence – Lead with clarity, friendliness, and proactive support that builds trust.
• Results, Not Excuses – We go the extra mile to deliver the best outcomes for our clients.
• Pure Intentions, Honest Actions – Integrity first. Always. Even when it’s tough.
• Always Learning, Always Growing – Personal growth and professional development are non-negotiables here.
If these values resonate with you, you’ll feel right at home at Imagine Now IT.
How to Apply:
Ready to lead, inspire, and make an impact?
Submit your resume and a cover letter detailing your relevant experience via SEEK or email your application directly to: