Level 2 IT Support Technician (MSP Experience Required)
Summary
Level 2 helpdesk technician at a Gold Coast MSP, managing client tickets to SLA, supporting Microsoft 365 (Exchange, SharePoint, Entra ID, Intune), managing Windows/iOS/Android endpoints, troubleshooting networks, and providing onsite client support. Requires prior MSP experience.
Salary: $70,000 – $75,000 per year
At Rubiks IT, we believe small organisations should be empowered by technology so they can operate confidently and focus on their business. Our mission is to enable businesses to achieve more by delivering reliable, proactive IT support that allows them to focus on what they do best.
Rubiks IT is a growing MSP based in Miami QLD, supporting small to medium businesses.
We are seeking a reliable, technically capable Helpdesk Technician with previous MSP experience who can confidently support clients across Microsoft 365, networking, and endpoint environments.
This is not an entry-level role.
What You’ll Be Responsible For
Managing helpdesk tickets to SLA
Supporting Microsoft 365 (Exchange, SharePoint, Entra ID, Intune)
Endpoint management (Windows, iOS, Android)
Network troubleshooting (switches, WAPs, firewalls)
Onsite client support when required
Documentation and proactive monitoring
What We’re Looking For
Minimum 2 years experience in an MSP environment
Strong Microsoft 365 troubleshooting skills
Experience with Intune / MDM
Solid understanding of TCP/IP and networking fundamentals
Excellent communication skills
Full unrestricted rights to work in Australia
Valid Australian driver’s licence
Salary
$65,000 – $75,000 depending on experience.
Higher considered for proven MSP background.