Level 2 Network Engineer

Workplace: Woodlands / Any other ICA office
Working Hours: Normal working hours with standby needed
Employment Type: 6-month contract with option to extend another 12 months

The objective of this engagement is to ensure the availability, performance, security, and compliance of our network environment through a comprehensive managed services model aligned with ITSM/ITIL best practices.

Scope of Services

The required managed services include, but are not limited to:

• Network Operations & Monitoring: Continuous monitoring, proactive health checks, alerting, and backup verification.
• Incident & Problem Management: End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments.
• Infrastructure Management & Lifecycle: Management of network devices including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities.
• Security Management: Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation.
• Patch & Vulnerability Management: Vulnerability scanning, patch deployment, prioritization, and compliance reporting
• Asset & Configuration Management: CMDB updates, asset reconciliation, and configuration tracking.
• Change & Release Management: Execution of changes in accordance with ITIL processes, including risk assessment and rollback planning.
• Capacity & Performance Management: Monitoring, trend analysis, and capacity planning recommendations.
• Documentation & Reporting: Maintenance of network documentation, SOPs, and delivery of operational and monthly performance reports.

Technology Environment

The environment includes (but is not limited to):

• Cisco (routers, switches, load balancing technologies)
• Palo Alto firewalls
• Check Point firewalls
• F5 Load Balancers
• CCNA/CCNP required, and any other Network Cert

Deliverables

• Daily operational monitoring and reporting
• Monthly service reports covering SLA performance, incidents, patch compliance, security posture, asset reconciliation, and capacity planning