Level 2 Senior Technical Support Engineer MSP - South County Dublin

Level 2 Senior Technical Support Engineer – MSP

South County Dublin | On-site office based

Stack & Co Recruitment is working with a small, well-established Managed Service Provider based in South County Dublin that is entering an important growth phase. We’re hiring a strong, experienced Level 2 Senior Technical Support Engineer who is comfortable taking ownership of technical issues and supporting SME clients to a high standard.

This role will particularly suit someone already living in South County Dublin or nearby, who values a shorter commute and being part of a small, close-knit technical team.

The Role

This is a pure Level 2 position within a micro-MSP environment. You’ll be supporting an existing customer base, handling technical issues end-to-end, and contributing to project work as required.

You’ll be trusted to work independently, manage your own workload, and deliver reliable, consistent support with minimal escalation. Previous MSP experience is essential.

You will have access to project work, and a rapid pathway up to Level 3.

What You’ll Be Doing

• Providing Level 2 technical support to SME clients, primarily remote with occasional rare on-site visits
  

• Troubleshooting and resolving issues across:
  

• Windows desktop and server environments
  

• Active Directory (on-prem and hybrid)
  

• Microsoft Intune / Endpoint Manager
  

• Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
  

• Azure AD / Entra ID
  

• Azure Virtual Desktop and core Azure services
  

• Networking fundamentals, firewalls, and connectivity
  

• Owning tickets through to resolution and communicating clearly with clients throughout
  

• Carrying out routine system checks, updates, patching, and preventative maintenance
  

• Supporting project work such as migrations, upgrades, and new client onboarding
  

• Creating and maintaining clear technical documentation and knowledge base content
  

• Working closely with the business owner to help improve technical standards and processes
  

Some infrequent client site visits are required. A full clean Irish driving licence and access to a car are essential. Mileage is fully reimbursed.

Requirements

What We’re Looking For

• Strong, proven experience operating as a Level 2 Senior Technical Support Engineer in an MSP environment
  

• Hands-on, practical experience with:
  

• Windows desktop and server
  

• Active Directory
  

• Microsoft Intune / Endpoint Manager
  

• Microsoft 365 administration
  

• Azure AD / Entra ID
  

• Networking fundamentals and firewalls
  

• Confident and professional when dealing directly with customers
  

• Comfortable working independently in a small MSP setting
  

• Well organised, reliable, and customer-focused
  

• Able to prioritise workload and manage time effectively
  

Relevant certifications (Microsoft, CompTIA, etc.) are beneficial but real-world MSP experience is the priority.
You need a full Irish driving license & your own car.

Benefits

Location & Eligibility (Important)

• This role will suit someone already based in South Dublin or nearby
  

• Applicants must already be legally eligible to work in Ireland
  

• This is an office based role
  

• We cannot consider visa sponsorship, relocators, or candidates without existing work permission
  

Salary & Package

• Competitive salary, aligned with Irish MSP market rates and experience between Euro 45,000 to Euro 55,000
  

• Training and certification support
  

• Stable role with long-term progression in a growing MSP
  

If you’re a capable Level 2 Senior MSP Engineer looking for a hands-on role with responsibility, variety, and local clients, this is a strong opportunity.
If your experience & location matches this job, please send your CV today to hello@stackand.co

Apply in confidence through Stack & Co Recruitment. Client details will be shared at interview stage.