Level 2 Support Engineer

Level 2 Support Engineer | MSP experience required

Your new company

An exciting new opportunity is available for a Level 2 Service Desk Engineer at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development.

Your new role

In your new role, you will be responsible for providing remote and on-site support to organisation's clients. You will handle more complex issues that have been escalated from Level 1 support, ensuring timely resolution and maintaining high customer satisfaction.

What you'll need to succeed

• Previous Managed Service Provider (MSP) experience is highly desirable.
• Previous experience providing Level 2/3 support in an MS environment
• Sound knowledge of MS Windows OS and MacOS, Microsoft 365, Office Suite, AD, Printing technology, AV products, Cyber and Networking products, and mobile devices (iOS & Android).
• Support Microsoft365 environment including Office apps, Exchange, Identity, Endpoint Manager, Security, SharePoint, and others.
• Ability to troubleshoot and resolve more complex technical issues and provide guidance to Level 1 support staff.

What you'll get in return

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and inclusive work culture
• Training and development programs
• Collaborative and team-oriented environment
• Recognition and rewards for outstanding performance
• Modern and well-equipped office facilities
• Diverse and challenging projects
• Opportunities to work on cutting-edge technologies

What you need to do now




If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.