Level 2 Support Engineer

Your new company

This Managed Service Provider delivers tailored technology solutions and support services to a diverse range of organisations across multiple industries. Supporting businesses ranging from small organisations to large enterprise environments, they have built a strong reputation for providing high-quality customer service and technical expertise. Joining a close-knit team, you'll gain exposure to a wide variety of technologies, projects, and client environments.


Your new role

In this exciting new role, you will be:

• Providing Level 2 technical support across a diverse client portfolio.
• Troubleshooting M365, Active Directory, Azure, and endpoint management technologies.
• Delivering a combination of remote helpdesk and onsite client support.
• Assisting with server, infrastructure, and cloud administration activities.
• Supporting cybersecurity, identity management, and access control initiatives.
• Working closely with client to resolve technical issues and deliver exceptional service.
• Escalating and resolving complex incidents while contributing to ongoing improvements.

What you'll need to succeed

To be successful in your application, you will need:

• Previous experience working within a Managed Service Provider environment (required).
• Strong experience supporting M365, Active Directory, and Azure technologies.
• Experience with Intune, endpoint management, and exposure to Windows Server administration and infrastructure support.
• Excellent troubleshooting, communication, and customer service skills.
• Experience supporting a variety of clients and managing competing priorities.
• PowerShell scripting, Jamf, Cisco Meraki, or security-focused experience is also highly regarded.

What you'll get in return

You'll join a supportive and growing MSP where no two days are the same. Working across a broad range of client environments, you'll have the opportunity to further develop your technical skills, gain exposure to modern technologies, and play a key role in delivering exceptional outcomes for customers while working within a collaborative and experienced team. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to sally.beautyman@hays.com.au.