Level 2 Support Engineer / Matthews, NC

A small IT managed service provider in the Charolotte area (Matthews, NC) is hiring a Level 2 Support Engineer to join their team. They are looking for someone who can provide advanced technical support across modern Microsoft 365, cloud, endpoint, network, and security environments. This role serves as an escalation point for Level 1 support, helping resolve complex issues, reduce repeat incidents, improve client environments, and deliver a high-quality user experience. They are ideally lookin…