Level 2 System Engineer (Junior)
Job Description
Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.
Job Requirement
General
- Valid Cat 1 clearance (or qualified to apply)
- Standby work is required (24/7)
- 3-5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution.
- Self-motivated with strong sense of responsibility and urgency
- Diligent in documentation, reporting and tasks tracking ability
- Possess analytical skills to be able to solve issues and ability to work independently and cope with pressure
- Time management, good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment
IT Knowledge
- Adequate troubleshooting and hands-on skill in System server, Storage, cloud orchestration and automation.
- Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
- Virtualization - Microsoft Hyper-V, VMware
- Hyperconverged - Nutanix
- Backup Solution e.g. Veritas, Veeam, etc
- Licenses and certificate activation
- Cloud - O365, Azure and AWS, backup
- Basic network and security features
- Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM.
Technical Support
- Call response and support within service level agreement
- Incident / problem troubleshooting, fault clarification and isolation
- Provide workaround and/or resolution
- Communication and reporting
- Security updates and patching
- Maintaining technical documentation
Certification Requirement
- Azure
- AWS Cloud certified/ Microsoft Certified (preferred)