Level 2 Systems Engineer
Salary: Supportive Culture + Development Opportunities
About Us
At Lancom Technology, we partner with our customers to deliver smart, reliable technology solutions that help their businesses thrive.
We're a modern technology consultancy and Managed Services Provider with expertise across cloud, security, managed services, and application development. Our success is built on strong customer relationships, technical excellence, and a commitment to continuous improvement.
Our Values
Our values guide how we work with our customers and each other:
Be Curious – Explore new possibilities and seek better ways to solve problems.
Humbly Confident – Bring your expertise while remaining open to learning and helping others.
Continuous Learning – Embrace challenges and continuously develop your knowledge and skills.
The Opportunity
We're seeking a Level 2 Systems Engineer works as part of a support team to manage and maintain customer computing environments. This is a technical role, providing support and acting as a point of escalation for junior pod members and is responsible for entry level automation, proactive maintenance, issue resolution and on-site customer support as required. The Level 2 Systems Engineer also carries out low complexity changes that may have significant impact and improvement to a customer's business under the guidance of a Level 3 Systems Engineer.
Key responsibilities
Troubleshoot and resolve IT Systems Hardware and Software issues (Desktops, Server, Networking, Cloud Compute Environments and Printers)
Monitor and resolve client backup issues and perform restores
Work with 3rd Party vendors to install, maintain and fix peripheral equipment such as Printers and Phone Systems
Participate in new client onboarding projects
Facilitate end user training on key applications (Word, Teams, SharePoint)
Configure server environments and infrastructure, including setup of new complex devices such as servers
Perform server and desktop software installation and setup of peripherals
Provide onsite support to set up servers, PCs and other devices
Act as an internal point of contact for Graduate/Tier 1 systems engineers, assessing initial investigations and providing direction to best path of resolution
Coach and train Graduate and Tier 1 System Engineers to develop their capability to resolve more complex issues
What you'll Bring
At least 3 years' experience in a fast-paced IT Managed Services work environment
Degree in BSc in Computer Science or similar
Excellent written and verbal communication skills
Able to translate technical solutions into simple language and back to technical again
Strong time management and attention to detail
Problem solving and analytical skills
Adaptability and ability to learn new skills
Strong interpersonal skills and customer centric approach
Working towards one of the following certifications: AWS Solutions Architect Associate, AWS SysOps Associate, Azure Security Engineer Associate, Azure Administrator Associate, Office 365 Associate Level Certifications, or Microsoft 365 Associate Level Certifications
Why Lancom?
Hybrid working with a mix of working from home and a client site.
Southern Cross Health Insurance.
Ongoing investment in professional development and certifications.
Strong culture and supportive leadership team.
Career growth and development
Applicants must have New Zealand residency or a valid New Zealand work visa.
This Auckland-based role will include occasional customer on-site engagement as required.
