Level 3 Helpdesk Engineer

Your new company

A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.


Your new role

In this exciting new role, you will be:

• Providing 3rd level remote and onsite support for clients.
• Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.

What you'll need to succeed

To be successful in your application, you will need:

• Demonstrated experience in providing level 3 IT support.
• Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure / AWS and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• Experience with Autotask and ConnectWise is highly advantageous.
• A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.
• Proven experience working within a Managed Service Provider.
• Current driver's license and access to a car.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.