Level 3 Senior Service Desk Engineer - 2.0

Level 3 Senior Service Desk Engineer
Brisbane | Managed Services

Join a high performing MSP delivering infrastructure support across a diverse client base. This is a hands on Level 3 role supporting enterprise on prem and hybrid environments where strong managed services experience is essential.

What you’ll do

• Provide advanced support across Windows Server environments including Active Directory, DNS, DHCP, Group Policy and Exchange (on prem and hybrid)
• Manage and support virtualisation platforms including VMware and Hyper V
• Support network infrastructure across LAN, WAN, firewalls and VPN connectivity
• Administer backup and recovery platforms such as Veeam, Rubrik, Cove and Commvault, including DR readiness
• Support Microsoft 365, SharePoint and Azure integrations within hybrid environments
• Troubleshoot complex infrastructure issues, lead major incidents and perform root cause analysis
• Work across MSP tooling including N central, Autotask and endpoint security platforms
• Deliver high quality support aligned to SLAs across multiple customer environments

What you’ll bring

• 5+ years in infrastructure or senior service desk roles within an MSP environment
• Strong experience across servers, networking and virtualisation in multi client environments
• Solid Microsoft 365 and hybrid infrastructure experience
• Exposure to backup, security best practice and ITIL aligned processes
• Scripting or automation experience (PowerShell desirable)

Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.