Level 3 Senior Service Engineer
Salary: $105,000 – $115,000 per year
As part of the growth and evolution of our team, we are currently looking for a highly experienced Level 3 Senior Service Engineer to join us. This is a senior technical role, serving as the escalation point for complex and high-priority issues and leading advanced implementations across cloud, desktop, server and network environments. The number one goal of everyone in our team is to make our clients exceptionally happy and provide world-class service.
This is not a work-from-home only position. Employees must be located in or close to Orange or Bathurst, as the role involves regular onsite work with clients across the region.
Key Responsibilities
Take ownership of complex and high-priority issues, particularly when onsite presence is needed.
Delight our Clients with a Friendly, Quick, and Helpful Experience.
Provide the Client with advanced on-site troubleshooting, Implementations and Project Delivery.
Follow Standard Operating Procedures (SOPs) and all Security Procedures, and keep a vigilant eye on Security Issues.
Perform root cause analysis and recommend preventative measures for recurring issues.
Plan and execute complex IT projects such as upgrades and migrations for our clients.
Maintain clear documentation and contribute to our technical standards.
Act as the technical escalation point for our Level 1 & Level 2 Engineers.
Mentor, train and support Level 1 & Level 2 engineers in the team.
Skills and Attributes
DESIRED
A deep desire to deliver a World-Class client experience.
Similar experience in a Level 3 or senior role in an MSP.
Expert level of Microsoft 365 & Azure experience.
Strong Server & Virtualisation experience, preferably with Microsoft certifications.
Advanced Networking skills, including firewalls, switching and VoIP.
Proven experience delivering migrations, upgrades and infrastructure projects.
Great Communication skills, founded in being a good listener.
A genuine interest in mentoring and developing other engineers.
A Driver’s license (must have own car, car allowance provided, tolls reimbursed).
NICE TO HAVE
Experience using Halo PSA, Kaseya IT Glue, Ubiquiti, and NinjaOne RMM.
Professional IT certifications such as Microsoft (AZ-104, MS-102), CCNA, ITIL, etc.
PERKS
A fun, fast-paced, and supportive environment and culture (we all enjoy what we do!)
Exposure to a wide range of clients and technologies
Growing business with opportunities for career progression
Our Values
Understand
Context. Listen. Process.
Communicate
Clarify. Expectations. No assumptions.
Own it
Dependable. Consistent. Proactive.
About the Company
Established in 2010, we provide advanced IT solutions to the mid-to-large sector market across Australia’s Eastern seaboard. We are on a mission to create the leading IT Services Company in the country, and our team is a passionate and fun group with high individual and combined aspirations.
Our purpose and passion are enabling our clients to focus on what they do best.
If you’re an experienced engineer who loves solving the tough problems and helping others grow, we’d love to hear from you!