Level 3 Support Engineer | Senior Systems Engineer – MSP
Salary: $95,000 – $130,000 per year
Ready to take your IT career to the next level?
Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and work on modern projects that make a real impact.
About the Role
About the role
We’re looking for a hands-on Level 3 Support Engineer to join our Managed Service Provider team in Canberra. You’ll own complex escalations across Microsoft 365, Azure, networking, servers and cybersecurity while mentoring the team and delivering projects for SMB clients.
This is a senior technical role with real ownership, variety, and the chance to influence how we deliver service.
What you’ll do
Act as an escalation point for complex incidents (Microsoft 365, Entra ID, Intune, Azure, Windows Server, networking and security)
Lead and deliver client projects (migrations, security uplift, cloud deployments, onboarding)
Design, build and maintain client environments (cloud, hybrid, on-prem)
Perform root-cause analysis and implement permanent fixes
Mentor Level 1/2 engineers and improve documentation and processes
Attend client sites when required
Research and introduce practical new technologies (including AI tools where they add real value)
What we’re looking for
5+ years’ experience in IT support or systems engineering, ideally within an MSP or SMB environment
Strong hands-on expertise across the Microsoft stack (Microsoft 365, Entra ID, Intune, Azure)
Solid networking, Windows Server, Active Directory and virtualisation experience
Practical cybersecurity knowledge and a security-first mindset
Excellent communication skills and a proactive, ownership-driven approach
Previous MSP experience is highly regarded
Bonus points
Experience with RMM/PSA tools
Hands-on cybersecurity projects or frameworks
Side projects or lab work that show genuine curiosity
Why join us
Collaborative team environment with real technical ownership
Exposure to a wide range of modern technologies and client environments
Structured professional development and career progression
Competitive salary package + bonus structure and annual pay reviews in-line with enconomy
Central Canberra location with occasional client site visits
Requirements
Australian Citizen or Permanent Resident
Current driver’s licence
Standard office hours: 8:30 AM – 5:00 PM, Monday–Friday
Ready to take ownership of complex technical work and grow with a focused MSP team? Apply now.
See a little more about what we do 👇