Level 3 Support Engineer
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Level 3 Support Engineer
Logictics - Remote
MSP Experience Required
Experience/Requirements
- 3+ Years of advanced IT support (MSP) experience
- Proficient in PowerShell / scripting.
- Advanced knowledge in server, firewall and networking.
- Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
- Must be a great communicator.
- Organized & Consistent.
- Team Player.
- Process-driven individual.
Duties
- Ability to troubleshoot complicated technical issues.
- Research & Explore new technologies.
- Ability to work under stress & deadline pressure.
- Ability to communicate effectively across different individuals, departments, and external parties.
- Ability to properly document service call notes, create and maintain checklists etc. and create diagrams.