Level Two(2) Technical Support Specialist

The Level Two Technical Support Specialist plays a crucial role in providing advanced technical assistance and support to customers and internal teams. This position involves in-depth technical knowledge, excellent problem-solving skills, and outstanding customer service. The Level Two Technical Support Specialist works closely with Level One support, as well as other departments, to resolve complex technical issues efficiently.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  

• Minimum of 2 years of experience in technical support, with a focus on resolving complex technical issues.
  

• Proficiency in diagnosing and troubleshooting hardware, software, and network issues.
  

• Excellent communication skills, both verbal and written.
  

• Knowledge and Experience in working on Windows Servers.
  

• Knowledge and Experience in working on Microsoft's Active Directory.
  

• Knowledge and Experience install software on Servers.
  

• Knowledge and Experience working in public cloud environments (Google, Azure & AWS).
  

• Strong customer service orientation and ability to work well in a team environment.
  

• Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent, are a plus.
  

• Experience with remote desktop applications and help desk software.
  

• Ability to adapt to new technologies and software applications quickly.
  

Benefits

• Competitive salary
  

• Ongoing training and professional development opportunities
  

• Friendly and supportive work environment