Lexus Service Advisor
Service Advisor
Location: Lexus of Westport – Fairfield, CT | Full-Time
Lexus of Westport is seeking an experienced, customer-focused Service Advisor to join our luxury service team. If you thrive in a fast-paced environment, enjoy building lasting customer relationships, and are passionate about delivering an exceptional ownership experience, we'd love to meet you.
As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, ensuring every visit is professional, transparent, and exceeds expectations.
What You'll Do
- Greet customers promptly and provide an outstanding service experience
- Listen to customer concerns and accurately document repair requests
- Recommend maintenance and repair services based on manufacturer guidelines
- Prepare estimates and explain recommended repairs clearly
- Communicate with technicians throughout the repair process
- Keep customers informed with timely updates on vehicle status
- Review completed repairs, invoices, and maintenance recommendations upon delivery
- Maintain accurate records using dealership management systems
- Help achieve department CSI, productivity, and sales goals
Qualifications
- Previous automotive Service Advisor experience preferred
- Luxury dealership experience is a plus
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Excellent organizational and problem-solving abilities
- Computer proficiency; CDK experience is a plus
- Valid driver's license with a clean driving record
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Employer Contribution
- Paid Vacation, Sick & Personal Time
- Professional Training & Career Advancement
- Supportive, Team-Oriented Work Environment
Join Lexus of Westport and become part of a team dedicated to delivering the luxury service experience our customers expect. If you're ready to build a rewarding career with a growing automotive group, apply today.
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