禮賓主任 (Concierge Supervisor)

◆ 蒐集賓客反饋並將資訊傳遞予相關部門進行改善並且執行有必要的跨部門支援
◆ 關注部門員工的儀容與工作表現
◆ 確保工作日誌中的事項皆被追蹤與完成
◆ 謹慎收發包裹，並留存相關記錄
◆ 預覽抵店/離店團體名單以確保妥善的工作安排
◆ 確保團隊成員執行工作訓練內容
◆ 掌握抵店客人名單，特別是貴賓與回頭客，並確保其特殊需求被滿足
◆ 擁有館內餐廳與商店的充足知識
◆ 樂於提供賓客所需的資訊，並根據其需求推薦旅遊景點及餐廳
◆ 完成主管交辦事項

◆ Attend to all feedback/comments from guests and transmit them to the departments concerned and ensure that corrective actions are taken immediately. Necessary cross department support is required.
◆ Be concerned with staff discipline and performance in relation to all staff within the section.
◆ Ensure that every matter in the logbook is followed up.
◆ Accept luggage and parcels for safekeeping and ensure that at all time is recorded properly.
◆ Pre-check all group rooming lists for arrival and departure for proper work arrangement.
◆ Ensure that the training given is being used by all staff and subordinates within the section.
◆ Ensure that you are fully aware of all arrivals, especially VIP and return guests, and all the special requests are fulfilled.
◆ Ensure that you have complete and thorough knowledge of the hotel outlets, including operating hours and the scope of services provided.
◆ Provide general information and recommendation of tourist attraction and restaurants according to guests’ needs in a good and helpful manner.
◆ Complete tasks assigned by supervisors