Library Assistant, Customer Service Part-Time 12-18 hours

Description

Requirements

Do you enjoy working with the public and take pride in delivering excellent customer service? Are you a self-starter who uses technology confidently? We're seeking a proactive, dynamic, collaborative team player to join our customer service group. You’ll provide Library users with concierge, circulation, and account management support in person and by phone.

Primary Duties Include:

• Provides concierge, circulation, and account services with a friendly and courteous approach, including creating and managing library accounts, processing fines, handling materials, and supporting collection maintenance in coordination with Technical Services and Collection Management.

• Participates in service rotation at the lobby desk, drive-up window, call center, and during opening/closing procedures.

• Assists in maintaining library collections and displays by reshelving returned items, straightening shelves, and monitoring displays.

• Helps foster a positive, welcoming library environment.

Qualifications:

• High School diploma or GED

• 1 year of related experience (Library experience preferred)

• Strong communication and interpersonal skills

• Basic computer literacy

Position Details:

• Full Time or Part Time: Part time with limited benefits (non-exempt)

• Hours: 12-18 hours a week, including nights and weekends

• Salary: $16.50-17.75 hour (midpoint); internal equity is used in determining the rate of pay

• Benefits: We offer limited PTO and participation in our employee assistance program.