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CECIL COUNTY LIBRARY

Discussion

Library Associate II- Adult Services

Open 31d

GENERAL SUMMARY:

Under the general supervision of the Branch Manager, the Library Associate II provides high quality information, reader, and technology services to the Rising Sun community while consistently delivering caring, non-judgmental customer service. This position develops and delivers a full range of diverse and innovative programs, services, and outreach initiatives for adults and is responsible for performing and overseeing high-level research inquiries and initiatives.

ESSENTIAL JOB FUNCTIONS:

  • Provides information services, including readers advisory, reference, and technology assistance to patrons in person, via phone, email, online, etc.
  • Works collaboratively with Branch Manager and external presenters to plan and conduct library programs responsive to the needs of adults.
  • Conducts research using an array of resources, including the library’s databases and digital services.
  • Provides technology instruction to the public in a variety of areas, including library software and hardware, personal device assistance, digital media and downloadables, and internet and computer usage.
  • Works with Branch Manager to develop and implement outreach initiatives.
  • Actively markets library materials and services. Merchandises collections. Recommends and reviews books and other library materials through various media outlets, including the CCPL website.
  • Monitors and maintains collection and makes recommendations for materials to be purchased.
  • Works with Branch Manager to develop and implement department or branch goals within overall system goals.
  • Utilizes the library’s circulation database to search for and place holds on materials requested by patrons.
  • Monitors and maintains library computers and software, troubleshoots and calls for assistance as needed.
  • Utilizes the library’s circulation database to search for, check out, and place holds on materials requested by patrons.
  • Carries out and explains library policies and procedures; resolves problems and concerns in a positive manner.
  • Registers patrons for new library cards. Accurately enters data and updates patron records.
  • Calculates and receives fines and fees.
  • May serve on system-wide committees.
  • Maintains facility and reports problems to appropriate staff.
  • Maintains accurate service statistics.
  • Shelves library materials of all types.
  • Performs ongoing assignments of moderate to high difficulty.
  • Other duties as assigned.

JOB STANDARDS:

  • Promotes and maintains a high standard of customer service, both internal and external.
  • Demonstrates ability to work with a diverse community.
  • Models positive attitude toward library technology and change.
  • Maintains courteous, friendly, and constructive relationships with patrons and staff.
  • Promotes and advocates a positive library image in the community.
  • Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
  • Performs job in keeping with the adopted policies, procedures, and values of the Cecil County Public Library.
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