Library Program Coordinator

Summary: Coordinates and delivers adult and children’s library programming; Performs community outreach; Reviews and maintains children’s collection; Performs a variety of routine and manual work in circulating and/or processing library materials; Provides customer service to patrons; Collects library fines and fees; Provides marketing and promotion for library programs and services

Essential Duties and Responsibilities include the following:

• Work with community organizations to establish program partnerships and foster an interest in literacy, helping organizations work with each other. Organizations include KPAB, the Garden Club, University of Texas Marine Science Institute, and other non-profit organizations to promote literacy
• Partners with local school districts to promote literacy through summer break.
• Act as liaison between the library and community groups and other outside organizations concerning programs and help as needed.
• Maintain ledger on program activities concerning donations, expenditures, fee payments and participation numbers.
• Promote all programs and special events by developing and publishing media resources including brochures, flyers, news releases, and social media pages.
• Supervise and train volunteers to ensure a safe environment for all program participants.
• Creates program registrations for events.
• Keeps track of program statistics by age group for Annual Report (TSLAC) • Collaborates with Library Director on community needs.
• Provides assistance to patrons in selecting and locating library materials.
• Rotates displays and library decorations according to library programming/events.
• Instructs patrons in the use of library equipment, online catalog, databases, and public computers
• Make independent decisions as directed by library policies.
• Other duties may be assigned.

Supervisory Responsibilities: Oversee and directs volunteers used in library programming.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies-

• Project Management - Coordinates projects; Communicates changes and progress.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Writes clearly and informatively; able to read and interpret written information.
• Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values.
• Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Quantity – Meets productivity standards; completes work in timely manner.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly;
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability- Follows instructions, responds to management direction; takes responsibility for own actions.
• Initiative - Volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Problem Solving – Ability to recognize, resolve and repair abnormal operating conditions promptly.
• Interpersonal Skills – Maintains confidentiality; focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to other ideals and tries new things.
• Delegation – Matches work assignments to the abilities of the person; sets expectations and monitors activities.
• Leadership – Exhibits confidence in self and others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ethics – Upholds department standards, setting proper example to subordinate employees with gratitude and respect.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on-time; indoctrinates work activities; supports organization's goals and values.