Licensed Customer Service/Account Manager

Job Description

We are seeking a Customer Service Representative who thrives in a structured, service-focused environment. You’ll support daily operations, assist clients with policy needs, and help maintain the high standards our agency is known for.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Company discount on home and auto insurance

Responsibilities

Deliver friendly, professional customer service in person, by phone, and via email.

Process policy changes, payments, endorsements, and documentation with accuracy.

Assist clients with billing questions, coverage explanations, and claims support.

Maintain organized, compliance-ready records.

Support retention efforts, renewal outreach, and cross‑selling opportunities.

Uphold Farmers Insurance standards and agency expectations.

Requirements

Strong communication and customer service skills

• Positive attitude and willingness to grow within the agency is a must
• Reliable, detail-oriented, and able to follow established processes
• Ability to multi-task and work well with others
• Comfortable working in a fast-paced, service-driven office
• Tech-savvy and able to navigate multiple systems
• Have a genuine concern for others and a passion for taking care of people
• Must currently have or attain your Wyoming Property and Casualty License within 90 days of hire. Studying on your time.