Licensed Insurance Customer Service Representative

Job Description

Jessica Lyng Agency is more than just an insurance agency—we’re a community of dedicated professionals committed to delivering exceptional service while fostering personal and professional growth. With a vision to become the most respected Allstate agency in the state, we operate on a foundation of collaboration, accountability, and continuous learning. Our agency is built on core values of excellence, innovation, and teamwork, making us a standout employer in the insurance industry.

We are looking for a Licensed Insurance Customer Service Representative to support our DeFuniak Springs office. This service role is focused on handling service requests, resolving policy-related questions, and ensuring positive and meaningful relationships with current clients.

This is a great opportunity for someone already P&C licensed who enjoys problem-solving, staying organized, and helping current clients. This role offers a year-end range of $45,000-$60,000 with base salary plus bonus opportunities. Success in this role comes from strong attention to detail, the ability to manage multiple requests, and a commitment to delivering efficient and reliable support.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Weekends Off
• Flexibility with Work Location (Hybrid Optional)

Responsibilities

• Handle policy servicing, including endorsements, billing inquiries, and payment processing.
• Deliver prompt, professional, and friendly support to clients via phone, email, or in-person interactions.
• Build strong client relationships and proactively follow up to improve policy retention.
• Maintain accurate client records and ensure all transactions adhere to industry regulations.
• Identify client needs and refer opportunities to the sales team for additional policies or coverage enhancements.

Requirements

• Candidate must have an Active Property & Casualty license to be considered.
• Strong communication and customer service skills with a client-focused mindset.
• Excellent attention to detail and organizational skills for managing policy changes and client records.
• Problem-solving abilities and resourcefulness to address client concerns effectively.
• Preferred experience with Florida insurance policies, including Allstate and brokered carrier home insurance.