Licensed Pharmacy Technician

Why Birdi?

At Birdi, we're transforming the pharmacy experience by making it easier for patients to get the medications they need with the service and support they deserve.

Our Pharmacy Technicians are an important part of that experience. From processing prescriptions and resolving insurance issues to communicating with patients and providers, you'll play a direct role in helping prescriptions move accurately and efficiently through the pharmacy process.

If you're detail-oriented, enjoy solving problems, and want to grow your pharmacy career in a collaborative environment, we'd love to hear from you.

About the Role

The Licensed Pharmacy Technician is responsible for accurately processing new and refill prescription requests while maintaining Birdi's quality and performance standards.

In this role, you'll interpret prescription information, enter prescription data, research and resolve rejected insurance claims, and communicate with patients, prescribers, and insurance companies when additional information is needed.

You'll work within established pharmacy policies, procedures, and client guidelines while using your pharmacy knowledge and critical-thinking skills to help resolve issues and keep prescriptions moving through the fulfillment process.

What You'll Do

Prescription Processing

• Interpret prescription orders and accurately enter prescription information into pharmacy systems.
• Process new and refill prescription requests in a timely and accurate manner.
• Review prescription information to identify missing or incomplete information.
• Use established policies, procedures, and client guidelines to determine appropriate next steps.
• Maintain accuracy and quality throughout the prescription processing workflow.

Claims & Insurance Support

• Research prescription claims rejected by insurance carriers.
• Identify the reason for claim rejections and take appropriate steps toward resolution.
• Apply knowledge of pharmacy claims processing and applicable billing practices.
• Help minimize delays by proactively identifying and addressing prescription processing issues.

Patient & Provider Communication

• Make outbound calls to patients, prescribers, and insurance companies when clarification or additional information is required.
• Follow up with patients regarding prescription-related issues and resolutions when applicable.
• Communicate professionally and clearly while protecting confidential patient information.
• Provide a positive service experience during each interaction.

Quality & Operational Support

• Follow established pharmacy workflows, policies, and procedures.
• Independently identify, research, and resolve routine processing issues.
• Maintain patient confidentiality and protect sensitive information.
• Collaborate with pharmacists, technicians, and other team members to support pharmacy operations.
• Perform additional responsibilities and special projects as assigned.

What You'll Bring

Required Qualifications

Education & Licensure

• High School Diploma or GED.
• Registered Pharmacy Technician license in good standing with the applicable home State Board of Pharmacy and the Michigan Board of Pharmacy.
• Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB).

Knowledge, Skills & Abilities

• Strong interpersonal and customer service skills.
• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality of patient and company information.
• Ability to exercise sound judgment and communicate diplomatically.
• Ability to independently identify, research, and resolve issues.
• Strong analytical and problem-solving skills.
• Ability to work effectively as part of a team.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently with general supervision.
• Ability to perform effectively in a fast-paced pharmacy environment.
• Proficiency with Microsoft Office and pharmacy-related software.
• Ability to work extended hours, weekends, and holidays based on departmental and industry needs.
• Ability to lift objects weighing up to 15 pounds.

Preferred Qualifications

• Experience or knowledge of pharmacy claims adjudication.
• Experience or knowledge of secondary billing practices, including:
  • Prescription discount cards
  • Medicaid
• Previous experience within:
  • Retail Pharmacy
  • Mail Order Pharmacy
  • Specialty Pharmacy
  • Pharmacy Benefit Management (PBM)
  • Pharmaceutical Industry
  • Managed Care
• Experience resolving prescription insurance rejections.
• Familiarity with pharmacy processing and patient-support workflows.

Key Competencies

• Prescription Processing Accuracy
• Attention to Detail
• Claims Problem Solving
• Patient & Provider Communication
• Customer Service
• Confidentiality
• Critical Thinking
• Time Management
• Teamwork & Collaboration
• Accountability
• Operational Excellence

Work Environment

• Hybrid home and office work environment.
• Minimal exposure to excessive noise or adverse environmental conditions.
• Occasional local or overnight travel may be required.
• Travel may include automobile and air transportation.
• Ability to sit and stand for prolonged periods of time.
• Ability to lift objects weighing up to 15 pounds.

Why This Role Matters

Every prescription represents a patient waiting for medication they need. As a Licensed Pharmacy Technician, you'll help make sure prescriptions move through the process accurately and efficiently while helping resolve the issues that can create delays.

Your attention to detail, pharmacy knowledge, and problem-solving skills directly support the experience Birdi delivers to our patients, providers, and partners.

Equal Employment Opportunity Statement

Birdi is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We make employment decisions without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Birdi is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process and employment relationship. If you require an accommodation, please notify a member of our Talent Acquisition team.