Licensed Sales Agent 1 1 1
Posted Updated 6
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Description
Job Description
Role Purpose
As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.ÃÂ
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Do
- Take inbound calls & make outbound calls to warm/hot leads.ÃÂ
- Have interactive conversations with prospective and existing customers to showcase your active listening skillsÃÂ
- Effectively create customer need by conducting various probing techniques.ÃÂ
- Accurately describe benefits and features for all available product lines.ÃÂ
- Follow documented processes and guidelines.ÃÂ
- Document systems properly to ensure accurate tracking and accountability.ÃÂ
- Achieve all sales and call center goals.ÃÂ
ÃÂ Qualifications
- HS Diploma or GED required.ÃÂ
- Valid insurance license with health component.ÃÂ
- Current continuing education requirements for license must be metÃÂ
- Knowledge of successful selling techniques.ÃÂ
- Excellent oral and written communication skills.ÃÂ
- Outstanding customer service skillsÃÂ
- Must have an enthusiastic, flexible and assertive personality.ÃÂ
- Experience in a call center.ÃÂ
- Ability to sit for long periods of time.ÃÂ
- PC literate. Knowledge of Microsoft Office Suite Products is a plusÃÂ
- Must be comfortable in a competitive goals driven sales environment.ÃÂ
- Must demonstrate multi-tasking and critical thinking skills regularly.ÃÂ
- Passion for helping people and developing strong sales relationshipsÃÂ
- Conduct yourself in a professional manner at all timesÃÂ
- Good attendance is a must.ÃÂ
- Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.ÃÂ
- Ability & flexibility to troubleshoot any connectivity issues with your local ISPÃÂ
- A private home workspace where customer information can remain secureÃÂ
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
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| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |