Licensing & Agent Support Specialist
Description
Schedule: Monday, Wednesday, and Thursday 9-1
Compensation: Hourly Pay Based on Experience
- Assist new and existing agents with insurance licensing and contracting processes.
- Coordinate agent appointments with insurance carriers.
- Track licensing requirements, renewals, appointments, and contracting statuses.
- Communicate with insurance carriers and agents to resolve outstanding requirements.
- Maintain accurate and organized agent records.
- Ensure all required paperwork and documentation are submitted accurately and on time.
- Guide new agents through the onboarding process from start to finish.
- Help new team members navigate company portals, training platforms, and required documentation.
- Monitor onboarding progress and follow up on outstanding tasks.
- Coordinate with leadership to ensure new agents are prepared and ready to begin.
- Serve as a friendly, reliable point of contact for new agents.
- Help create a welcoming, organized, and positive onboarding experience.
- Provide day-to-day administrative assistance to leadership and team members.
- Manage spreadsheets, databases, files, and internal tracking systems.
- Assist with scheduling, emails, phone calls, and follow-up communication.
- Prepare documents, reports, and other administrative materials.
- Take initiative and assist with additional projects as needed.
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Exceptional organizational skills and strong attention to detail.
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A polished, professional, and personable communication style.
- Excellent relationship-building and customer service skills.
- Ability to multitask, prioritize, and meet deadlines.
- Adaptable, flexible, and comfortable in a fast-paced environment.
- Self-motivated with the ability to work independently.
- A positive, can-do attitude and willingness to learn.
- Strong computer skills, including Microsoft Office, Excel, email, and online systems.
- Ability to handle confidential information with professionalism and discretion.
- Strong problem-solving skills and a proactive mindset.
- Previous administrative, insurance licensing, contracting, or onboarding experience is preferred.
- Experience working with insurance carriers or financial services is a plus!
- Doesn't wait to be told what needs to be done.
- Enjoys creating systems and keeping things organized.
- Communicates confidently and professionally.
- Can switch gears quickly when priorities change.
- Builds strong relationships with team members.
- Takes pride in accuracy, follow-through, and getting things done.