Life Claims Adjuster (Adjuster IV)
Company Overview
At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.
Where You’ll Work
This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!
Role Overview
The Life Claims Adjuster (Adjuster IV) will be responsible for adjudicating claims and Return of Premium (ROP) claims based on variable contract provisions, benefits, and state guidelines. The person in this position must be able to understand policy contract language, insurance applications, state statutes, interpret medical records, determine appropriate beneficiaries, identify potential fraud, and correctly calculate the benefits due.
Responsibilities
- Gather and review required documentation
- Conducts medical history investigations
- Conducting accident or homicide investigations
- Accurate and timely processing of ROP claims
- Establishes eligibility and large dollar benefits
- Accurate and timely processing of claim payments
- Meet department quality and production standards
- Corresponds with beneficiaries, customers, and co-workers clearly, accurately, and professionally
- Customer phone interaction with beneficiaries, family members, and funeral homes is necessary
- Provide assistance with ad hoc projects and operational initiatives as needed