Life Insurance Claims Processor

About the role

We are one of the world's most important insurers, made up of positive, dynamic, and committed people who make things happen. We believe that our diversity adds value to our teams, our culture, and our customers. We know that the best ideas and solutions arise in inclusive environments where we all feel seen, heard, and valued so that we can develop our full talent.

We have been recognized as one of the best places to work in Spain by the Forbes list and the Actualidad Económica ranking, and we have the best value proposition for all of us who are part of Aegon:

💙 Culture: 87% of employees are proud to work at Aegon. We are an international, close, and empathetic company

The career opportunity of your life

Would you like to help people live their best life? That is what we do every day. We achieve this because we are a company of people who care for people, with curiosity, connected to the reality around us, and focused on leaving the world better than we found it. We always learn from our customers and from each other.

We hope it excites you as much as it excites us!

What you'll do

• Comprehensively manage claims files: opening, analysis, monitoring, and resolution.
• Review and validate the documentation necessary for processing (medical, labor, legal, etc.).
• Analyze coverages, guarantees, and policy conditions.
• Evaluate files and propose their resolution (acceptance, rejection, or payment), in accordance with technical and regulatory criteria.
• Coordinate with external providers (adjusters, doctors, investigators, etc.) and with internal areas (Technical, Legal, Fraud, Reinsurance).
• Detect possible signs of fraud and apply the established protocols.
• Monitor deadlines, control provisions, and ensure service quality.
• Manage communication with clients and intermediaries, guaranteeing clarity, professionalism, and empathy.
• Participate in continuous improvement initiatives for processes, tools, and operating models.

What we're looking for

• Minimum of 2-3 years of experience in life risk or accident claims processing.
• Knowledge of life and accident insurance products (death, disability, critical illness, temporary disability, etc.).
• Proficiency in IT tools and claims management systems.

Nice to have

• Basic knowledge of the regulatory framework applicable to life insurance (valuable).
• The following will be positively valued:
  • Experience in high-volume operating environments.
  • Knowledge of fraud processes and/or control circuits.
  • Knowledge in the use of Artificial Intelligence tools (such as Copilot or other digital solutions) applied to administrative tasks, such as process automation, support for information analysis, or improvement of operational efficiency.

What you'll get

💃🏻 We help you achieve work-life balance and disconnect, with flexible hours throughout the year and intensive working hours in the summer.

🥰 The best actions for your physical and mental well-being (free health insurance, on-site physiotherapy, healthy living initiatives, etc.) and a wide range of benefits and social advantages (the company makes a high contribution to your pension plan, retirement savings insurance, flexible compensation, training support, Christmas gift, etc.).

🏔️ Development opportunities at all levels through cross-functional and international projects. We have recognition initiatives, variable compensation for everyone, and ongoing feedback. Our management model is based on having quality conversations on a regular basis, where you will play a leading role.

How you'll work

🤸♂️ We believe in flexibility through our hybrid work model: we offer the possibility of working remotely at least three days a week, as well as spending time in offices adapted to the agile methodology.

About you

Rueda Montero, Begoña