Life Line Collections Specialist

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

*This is a remote position - candidates must be able to work the 1pm-9pm CST shift due to business needs.

About the role:

The Collection Specialist is responsible for collection efforts, making contact with the patients, discussing and

negotiating payment arrangements and possible solutions with patients, using different forms of information available to the collection specialist to help patients resolve their outstanding accounts.

As a Collections Specialist with EMS|MC, you will:

• Place outbound phone calls efficiently and in a professional manner
• Notify consumers of delinquent accounts via telephone to solicit payment
• Receive payments via telephone for customer accounts
• Manage and follow up on assigned collection accounts
• Accurately document the information provided and outcome of the call in an efficient, clear, and concise manner
• Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor, or other member of management.
• Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
• Consistently support and demonstrate the company mission and values
• Assist with special projects as directed
• Participation in relevant meetings or events
• Perform other necessary tasks as assigned by supervisor