Life Science Engineer Supervisor
Posted
Why Renovo?
Renovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo.
Summary:
Renovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo.
Summary:
The Life Science Engineer, Supervisor leads the technical function at an assigned Johnson & Johnson site under the Enterprise Laboratory Instrument Services (ELIS) program. The role supervises the site engineers, holds technical authority for the site, and owns the qualification standard that determines who is allowed to work on what.
This is a supervisory seat with a reduced service caseload, not a full one. The Supervisor is expected to behands-on enough to judge the work, take the difficult diagnostics, and hold a technical conversation with an OEM engineer as a peer. What separates the role from the engineering ladder below it is accountability for people, competency and the site technical standard rather than for a personal work queue.
What you will do:
Supervising the technical team:
- Supervise the site Life Science Engineers and technical staff, including work allocation, priority and daily technical direction
- Own hiring input, onboarding, performance management and development for the site technical team
- Hold the qualification standard: no engineer works independently on a platform until they are qualified on it, and this role signs that off
- Build platform coverage depth so no instrument family at the site depends on one person
- Identify training needs and drive them through the Technical Training Specialist
- Manage technical coverage during absence, shutdowns, holidays and planned outages.
Technical authority for the site:
- Act as the final technical escalation point on site for diagnostics and repair
- Take the difficult diagnostics personally where they exceed the qualification of the site engineers
- Determine whether a reported issue is an instrument fault, an operator or method issue, a consumable or sample issue, or an environmental condition, before a service call is raised
- Make or endorse the return-to-service decision on instruments where site technical judgment is required
- Escalate to the Technical Center of Excellence where a fault or platform is genuinely beyond site capability, and not before
- Provide technical input on repair versus replace, end of life and capital replacement candidates
Vendor and OEM technical governance:
- Review vendor and OEM diagnoses and challenge a diagnosis that does not match the observed fault
- Review quoted repairs and reject or reduce scope disproportionate to the fault, before the quote is approved
- Verify vendor work was completed to specification, not only that the engineer attended and signed a report
- Provide the technical basis on which the coordination team approves or rejects a vendor invoice
- Set the standard for escort and vendor supervision at the site, and confirm third-party personnel meet access, induction and safety requirements before entering a laboratory.
Self-perform expansion:
- Own the self-perform case for the site: identify platforms currently vendor-serviced where Renovo capability is viable, and build the evidence
- Specify the tooling, test equipment, parts inventory and training needed to take on a platform
- Own the qualification path for newly in-scope platforms, including documentation and competency sign-off
- Track first-time-fix and repeat-fault performance across the site and act on what it shows
- Feed conversion candidates and technical findings to the Site Operations Manager and the Technical Center of Excellence
Service delivery:
- Carry a reduced service caseload alongside the supervisory responsibilities of the role
- Own delivery of scheduled maintenance (SM) and demand maintenance (DM) across the site asset base from a technical standpoint
- Own the technical input to the SM plan, including interval, scope and whether the plan matches how the instrument is used
- Support instrument installation, relocation, qualification and decommissioning alongside the Lifecycle and Relocations Coordinator
- Manage the technical response when a critical instrument is down.
Data and record accountability:
- Own accuracy of the technical record across the site, including fault found, action taken, parts used and labor time
- Ensure asset configuration, location and status are correct in the system of record after any work that changes them
- Hold the site technical team to closing work orders with complete data so reporting, invoicing and contractual key performance indicators are defensible
- Own accuracy and traceability of calibration records and test equipment status at the site
- Raise record discrepancies rather than allowing the team to work around them.
Quality, compliance and safety:
- Ensure technical work at the site meets GxP and client quality system documentation requirements
- Support internal and client audits, quality reviews and regulatory inspections with technical evidence
- Own technical safety performance at the site, including hazard awareness, lockout practice, incident reporting and stop-work authority
- Maintain the technical standard operating procedures and work instructions for the site and keep them aligned to actual practice
Escort and vendor hosting, a standing expectation of every site-based role:
- Escort and host OEM and third-party personnel in client laboratories and equipment areas, on request and regardless of whose scope the instrument sits in
- Confirm third-party personnel are inducted, badged, trained, and compliant with client site access and safety requirements before they enter a laboratory
- Remain with third-party personnel while they work where the area, the hazard, or the client requires continuous accompaniment
- Confirm the work performed matches what was authorized, and that the area is left clean, safe, and operational
- Verify the service report or work record is complete before the third party leaves site, and route it for invoice verification
- Escalate immediately where a third party arrives unannounced, without correct documentation, or attempts work outside the authorized scope.
Qualifications:
- 7+ years of hands-on service experience on laboratory or analytical instrumentation, or equivalent biomedical equipment service experience
- 2+ years of experience supervising or leading technical staff, including allocating work and judging competency
- Demonstrated depth across multiple instrument platforms, which may include chromatography, mass spectrometry, spectroscopy, plate-based detection, centrifugation, cell culture or laboratory automation
- Demonstrated ability to diagnose faults beyond the manufacturer service manual, and to challenge a vendor diagnosis on technical grounds
- Experience building or delivering a self-perform service capability on a platform previously covered by an OEM strongly preferred
- Experience working inside a client facility as an embedded service provider strongly preferred
- Working knowledge of GxP requirements, calibration traceability and data integrity expectations
- Experience with a computerized maintenance management system (CMMS), including reporting from it
- Experience in a pharmaceutical, biotechnology or research environment strongly preferred.
Education/Special Training:
- Associate degree or technical diploma in electronics, instrumentation, engineering technology, biomedical equipment technology or a related field. Bachelor’s degree preferred. Equivalent experience or military technical training considered
- OEM platform training on relevant instrument families required or supported after hire
- Training in laboratory safety, GxP and data integrity provided or required
- CBET or equivalent certification preferred, and supported where not already held.
Required Competencies:
- Technical Depth - solves what the team escalates, and explains how rather than only fixing it
- Technical Judgment - decides what is genuinely wrong before client money is spent on it
- People Leadership - develops engineers rather than only directing them, and builds coverage depth deliberately
- Standard Setting - holds the qualification line even when it is inconvenient for the schedule
- Commercial Awareness - recognizes a quoted repair that does not match the fault, and rejects it
- Accountability - owns the site technical outcome, not a personal work queue
- Documentation Discipline - holds the team to records an auditor and another engineer can both use
- Safety Leadership - sets the standard and stops work when it is not safe
- Integrity - can admit mistakes, is direct and truthful, and acts in the best interest of clients, employees and Renovo.
Success Measures:
- Scheduled maintenance completion against plan across the site
- Demand maintenance response and resolution time
- First-time-fix rate and repeat-fault rate
- Faults resolved on site without OEM engagement
- Vendor diagnoses and quotes challenged, and value reduced or avoided
- Vendor work verified to specification before invoice approval
- Self-perform conversion candidates identified, qualified and delivered
- Engineer qualification completion against the training plan
- Platform coverage depth, measured as platforms with more than one qualified engineer
- Technical record, work order and calibration data accuracy
- Uptime and availability of critical instrumentation
- Technical team retention
- Safety performance and audit outcomes for the site
Safety Requirements:
- Abide by and follow Renovo safety policies, procedures, and injury and illness prevention expectations
- Maintain a safe working environment for self and others when visiting customer sites, laboratories, offices, or operational environments
- Follow applicable customer site safety requirements, OSHA guidelines, and laboratory or facility-specific procedures as required
- Complete required safety training assignments on time
Physical Requirements:
- Regular work in active laboratory environments, including areas with biological, chemical, electrical and cryogenic hazards
- Ability to wear required personal protective equipment for extended periods
- Ability to kneel, bend, reach and work in confined equipment spaces
- Ability to move about a multi-building site throughout the day
- Occasional lifting up to 25 kilograms with appropriate assistance or equipment.
Travel approximately 10 to 20 percent, covering assigned satellite locations, OEM training, peer site technical support and program meetings.
Classification:
FLSA: Exempt
**Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.
EEO Statement
RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.