Lifeguard

Company description

Raffles Hotels & Resorts

The birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles The Palm

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job description

We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a lifeguard, reporting to the lifeguard supervisor.

The lifeguard is responsible for supervising the safety and welfare of all swimmers and guests in the pool and beach areas, ensuring a safe and enjoyable environment. The role includes monitoring swimming areas, enforcing safety rules, conducting regular safety checks, and carrying out prompt rescue and emergency procedures whenever necessary.

At Raffles, the lifeguard plays an important role in ensuring guest safety while delivering a welcoming and attentive service. The ideal candidate is vigilant, responsible, proactive, and confident in handling emergencies, while maintaining the high standards of safety and service that define the Raffles experience.

Key roles & responsibilities

Operation

• Identify and report hazards and maintenance requirements in the workplace and immediately report to the lifeguard supervisor / recreation supervisor
• Check your area on a daily basis to ensure it is safe, clean and fit for guest use
• Attend daily briefings
• Ensure all opening up and closing down procedures are adhered to daily in order to offer smooth, efficient service
• Be fully aware of and work in accordance with the standard operating procedures and emergency action plan for your department
• Carry out a full check on all lifesaving equipment daily, complete appropriate checklist and advise of any problems relating to the equipment
• Ensure all areas are clean and equipment is in full working order
• Enforce all recreation rules and regulations for the pool and beach use
• Maintain efficient supervision of the pool and beach using the 10/20 rule
• Be fully conversant with the rescue and emergency procedures and your responsibilities in the event of any emergency

Training

• Attend and participate in departmental and hotel training to ensure consistent delivery of product and service standards. This includes regular swimming training, practical and theoretical lifeguard training
• Complete training targets each month and be actively involved in any training organized by the department or hotel
• Complete personal training records (training book)

Health & safety

• Give immediate first aid in the event of an injury or trauma
• Be fully aware of the fire emergency evacuation plan and health and safety regulations
• Ensure that all accidents, incidents and hazards are reported immediately
• Ensure that all equipment and furniture is clean and well maintained and that any hazards are repaired or removed from the operation

General

• Promote a professional image and give full cooperation to all clients with a prompt, caring and helpful attitude
• Work as a team with all colleagues to ensure equality in the workplace is maintained without racial or sexual discrimination
• Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures
• Maintain professional confidentiality and never disclose any information relating to the hotel or club’s internal affairs
• Meet all legal requirements under U.A.E law and company policy
• Comply with statutory and legal requirements for fire, health and safety and employment
• Report for duty in good time, clean and tidy and wearing the correct departmental uniform standard
• Give full cooperation to any colleague requiring assistance in a prompt, caring and helpful manner and be flexible in assisting around the hotel in response to business and client needs
• Assist in creating an environment which promotes staff morale, encourages employees to have pride in their department and their skills ensuring maximum efficiency
• Assist in the delivery of departmental service standards
• Perform any other duties as requested by the head of department

Key competencies

Customer focus

• Actively seek feedback from customers rather than wait for complaints
• Critically evaluate one’s own performance and consistently set high standards
• Insist on clarity of roles, functions and tasks
• Set up and maintain systems of information, ensure procedures are being followed
• Consistently produce error-free output
• Always concerned with maintaining standards, accuracy and quality

Team work

• Willing to share knowledge, information, ideas and experience freely to assist others
• Give credit and recognition to others
• Talk frequently about the importance of considering other departments as part of the overall team
• Work with and support others as part of a team both within and across functions
• Understand the need to work together to create an environment of cooperation and mutual responsibility
• Encourage two-way communications, confirm the message has been understood and seek feedback
• Convey a message, verbally or in writing, to both individuals and groups
• Show awareness, sensitivity and tolerance towards cultural differences by moderating own cultural behaviors
• Encourage teamwork within the team as well as with other teams, departments and divisions

Qualifications

• Previous experience as a lifeguard in a luxury hotel, resort or hospitality environment, preferably with both swimming pool and beach operations
• Knowledge of water rescue techniques, first aid, CPR and emergency response procedures
• Experience in monitoring pool and beach areas and maintaining lifesaving equipment
• Strong guest service skills with the ability to provide assistance in a professional, friendly and attentive manner

And above all

• Embrace the Raffles brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected

Additional information

Employee benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive communication from our partner prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.