Lifeguard

Performs guest safety and recreational work supervising, swimming and enforcing regulations at a hotel pool as well as providing for the guest-s comfort. An essential responsibility of this role includes ensuring cleanliness, setting -up and safety of all areas and facilities and attend to all guests needs within the hotel pool area as per the safety guidelines of the hotels management.

Requirements

· Observes and patrols pool and enforces safety regulations.

· Assists swimmers from water when in danger.

· Provide excellent service consistent with the hotels standards operating procedures and brand attributes.

· Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..

· Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.

· Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.

· Knowledgeable of hotel facilities and services to answer guest inquiries.

· Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.

· Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.

· Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to engineering department.

· Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.

· Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.

· Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.

· Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.

· Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.

· Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.

· Work closely with other departments that are essential to ensuring a positive guest experience.