Lifeguard/Pool Attendant

How your day looks like:

• To provide courteous, professional, efficient and flexible service at all times.
• To perform all duties and tasks in the assigned Place of Work

• To be entirely flexible and adapt to rotate within the different sub-department as assigned.
• To perform all duties and tasks when rotated or assigned to another Department.
• To be fully conversant with all services, activities, facilities Spa and F&B Promotions offered by the hotel and recommend to the guests.
• To perform opening and closing procedures established for the Place of Work as assigned.

• To have a thorough understanding and knowledge of pool and gym facilities, hours of operation, location of facilities, and emergency procedures.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.

• To monitor operating supplies and reduce spoilage, breakage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Spa Manager and Director of Spa if no immediate solution can be found and assure follow up with guests.
• To keep all keys signed out/ in a secure manner and return them at the course of duty.
• To hand over to the Housekeeping Supervisor all Lost & Found items with full and detailed information
• To have a complete understanding of the different cleaning products and their economical use.
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
• Ensures that health, hygiene and safety regulations are complied.
• To be fully aware and conversant of Mondrian, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of Mondrian environmental Charter and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of ISO 9001, ISO 14001 policies and procedures and responsible to integrate them in the day to day operation.
• To collect and segregate the recyclable waste from the guest area.
• To use the waste compactor from the garbage room while disposing the general waste.

General

• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• To report for duty punctually wearing the correct uniform at all times as per the grooming standards.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with employees in the Place of Work and all other departments.
• To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
• To fully support the Departmental Training Function in the Department assigned.
• To respond to any changes in the Housekeeping Department function as dictated by the hotel.
• To project at all times a positive and motivated attitude and exercise self control.
• To provide a courteous and professional service at all times.

OCCASIONAL DUTIES:

• To assist in carrying out quarterly, bi-yearly, annual inventory of operating equipment.
• To carry out any other reasonable duties and responsibilities as assigned by the Pool and Fitness supervisor, Assistant spa manager and Director of Spa.

JOB TASKS:

• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to hotel procedures
• Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area.
• Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• To attend daily briefing in Pool and Fitness conducted by Spa Manager, Spa director or supervisor.
• To collect Task Sheet, Keys & Tools from the Spa, pool and fitness office & return them at the end of the shift.
• To ensure that you sign out and in for the keys.
• Adheres to all gym area safety standards, including safety procedures for adverse weather conditions
• Demonstrate how to carry out various exercises and routines
• To keep an eye on people indulging in recreational activities on the pool
• Proactively identify hazards or potential hazards and take measures to prevent accidents
• Promptly communicates food and beverage service requests to pool Food and Beverage Servers
• Cleans, maintains, and positions pool furniture
• Picks up trash and dirty towels and repositions chairs throughout shift
• Applies excellent guest relations skills when interacting with guests
• Watch clients do exercises and show or tell them correct techniques to minimize injury and improve fitness
• Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment
• Promptly communicates food and beverage service requests to pool Food and Beverage Servers
• Cleans, maintains, and positions gym furniture
• Picks up trash and dirty towels and repositions chairs throughout shift
• Applies excellent guest relations skills when interacting with guests
• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to hotel procedures
• Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area.
• Monitors and maintains appropriate inventory of gym towels throughout shift, obtaining clean towels from the laundry and returning dirty towels
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the gym area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.

• Knows the location and contents of First Aid Kit and has basic Knowledge of the principles and practices first aide.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Responsible for maintaining cleanliness of gym and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.

• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the pool deck area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.

• Work closely with other departments that are essential to ensuring a positive guest experience.

RULES AND RESPONSIBILTIES:

• Do not leave your work section without hand over to a reliever
• Keep the pantry and the service lift areas closed always
• Keep the pantry and the service area clean and neat
• Do not lend anyone your key
• To follow all the procedures of the key signing in and out
• Clean and care of your equipment as directed
• Follow safety rules while at work
• Do not give out guest names or room numbers
• Not to throw away anything that guests leave lying around
• Watch for suspicious behavior, and report unusual moves
• Watch closely for fire or any incident
• Do not eat in guest areas
• Not to carry on small talk with others while on duty
• Do not use guest towels for cleaning
• Not to put your hands in the waste bin when emptying it
• Report any breakages or damages to the Housekeeping.
• According to the Hotel needs, you might be required to work in any of the areas of the properties.