Light Duty Driver

POSITION SUMMARY

Operate towing and recovery equipment safely and efficiently to provide emergency roadside assistance, accident recovery, and abandoned vehicle services. Deliver professional, timely, and customer-focused service while representing the company positively. Maintain assigned trucks and equipment according to company standards, and complete all required documentation, both accurately and on time. Demonstrate professionalism, dependability, strong communication skills, and a commitment to safety in all interactions. Serve as a trusted “Hero of the Highway” by helping customers when they need it most.

ESSENTIAL FUNCTIONS

Operational Excellence & Customer Satisfaction

Achieve customer satisfaction and complete assigned service calls within established response-time standards.

Compliance & Safety

Maintain 100% compliance with company policies, safety procedures, and regulatory requirements, with zero preventable safety violations.

Collaboration & Communication

Respond to customer, vendor, and internal team inquiries within one business day and maintain positive working relationships as evidenced by supervisor feedback and minimal escalations.

Documentation Accuracy

Complete service tickets and documentation accurately and within required deadlines, with minimal errors.

Continuous Improvement

Identify and recommend service improvements that enhance operational efficiency or customer experience.

Accountability & Decision-Making

Demonstrate sound judgment by resolving routine issues independently and maintain zero substantiated complaints related to professionalism, integrity, or accountability.

• Report to work on time and ready for duty; attend meetings, training sessions, and safety briefings as required.
• Collaborate effectively with coworkers, dispatch, and management to support efficient operations.
• Maintain acceptable attendance and punctuality standards.
• Complete assigned work orders within established timeframes.
• Demonstrate reliability in fulfilling commitments and job responsibilities.

Flexibility & Additional Responsibilities

Complete all assigned duties by established deadlines while maintaining performance standards in primary job responsibilities.

COMPETENCIES

Safe Vehicle Operation, Towing and Recovery Skills, Customer Service Excellence, Problem Solving & Decision-Making, Safety Awareness, Equipment and Vehicle Maintenance, Documentation and Recordkeeping, Time Management and Reliability, Adaptability and Resilience, Professionalism and Accountability, Teamwork and Collaboration